Actionable Policy for Opinions and Reviews
Last updated: May 2025
Introduction
GO AI is dedicated to providing high-quality SEO optimization services and maintaining a transparent and professional relationship with all our clients. This policy establishes how we manage and respond to our clients’ opinions, reviews, and feedback.
Our commitment to feedback
Encouraging constructive feedback
We actively encourage clients to express their opinions about our SEO optimization services through a variety of channels:
- Direct email: contact@goai.ro
- Phone: 0754 308 781
- Online review platforms: Google My Business, Facebook, and other relevant platforms
- Feedback forms available on our website www.goai.ro
Transparency in communication
We commit to providing honest, transparent, and professional responses to all feedback received, whether positive or negative. Each piece of feedback is treated with due seriousness and represents an opportunity for improvement.
Review management process
Response time
- Positive reviews: We respond within 48 hours maximum with a thank you confirmation
- Negative or critical reviews: We respond within 24 hours maximum with an action plan
- Complex questions: We provide an initial response within 24 hours and a complete response within 5 business days maximum
Response protocol
For positive feedback:
- We thank the client for their time
- We confirm our continued commitment to quality
- We invite future collaborations
For constructive or negative feedback:
- We acknowledge the problem or concern expressed
- We provide a clear and detailed explanation
- We propose concrete solutions and corrective measures
- We establish a timeline for implementing improvements
- We monitor progress and communicate results
Concrete actions based on feedback
Service improvement
All opinions and suggestions received are analyzed monthly by our team to:
- Identify trends in received feedback
- Develop new procedures for improving SEO services
- Update internal processes for a better client experience
- Train the team based on client observations
Preventive measures
Based on received feedback, we implement preventive measures such as:
- Improving communication with clients during SEO campaigns
- Updating documentation and informational materials
- Optimizing service delivery processes
- Developing new monitoring and reporting tools
Privacy policy for reviews
Personal data protection
- We fully respect the confidentiality of clients’ personal data
- We never publish information about projects without the client’s explicit consent
- We maintain anonymity in sensitive cases, at the client’s request
Responsible use of feedback
- We use positive opinions only with client consent for promotional materials
- We do not modify or edit the content of public opinions
- We maintain the integrity and authenticity of all reviews
Conflict resolution
Escalation procedure
In case a client is not satisfied with the initial response:
- Level 1: Direct discussion with the responsible project manager
- Level 2: Involvement of the commercial director for detailed analysis
- Level 3: Meeting with the management team for personalized solutions
Mediation and resolution
For complex situations, we offer:
- Free consultation for SEO strategy reevaluation
- Fair compensation in justified cases
- Remediation plans customized for each situation
Continuous improvement
Periodic reporting
We publish quarterly on our website:
- General statistics about client satisfaction
- Main improvements implemented based on feedback
- Development plans for the next quarter
Team training
We organize monthly training sessions for our team based on:
- Feedback received from clients
- Trends in the SEO industry
- Best practices in client service
Contact us
Your opinions and feedback are extremely valuable to us. We encourage you to contact us through:
- Email: contact@goai.ro
- Phone: 0754 308 781
- Address: Alba Iulia, Romania
Visit our website www.goai.ro for more information about our SEO optimization services and to leave a review.
GO SEO Marketing – Your trusted partner for SEO optimization throughout Romania.
This policy may be updated periodically to reflect industry best practices and to respond to our clients’ needs.